DUO Broadband provides state-of-the-art telecommunications through high-speed internet with fiber-optic gigabit capabilities, local telephone service, and long-distance to 15,000 customers throughout six counties in the Lake Cumberland area headquartered in Jamestown, Kentucky.
Job Description
General Summary:
Customer Service Representative (CSR) is the primary point-of-contact for customers to fulfill all service needs for DUO Broadband. The CSR will educate customers on Company products/services, packages, increased broadband speeds and advanced services and will positively promote and sell Company products/services. The CSR will perform assigned duties and provide quality customer service to external and internal customers. The CSR will assist with collecting and posting customer payments.
Essential Job Functions (May include but are not limited to the following. Other duties may be assigned.)
Knowledge, Skills & Abilities:
Ability to manage multiple tasks to meet deadlines. In addition, knowledge of Microsoft Office and Excel programs with excellent verbal and written communications skills is needed.
Education and/or Experience:
High School Diploma or higher education. Experience in Customer Service a plus but not required.
Interested candidates should complete the form below with your resume.
Submitted resumes will be kept on file for one year. Send to:
ATTN: Human Resources Coordinator
DUO Broadband
P. O. Box 80
Jamestown, KY 42629
Email: sfoley@duobroadband.com
DUO Broadband is an Equal Employment Opportunity employer.
View our statement of non-discrimination
Adair Co./Columbia, 270-378-4141
Casey Co./Liberty, 877-343-3131
Clinton Co./Albany, 877-343-3131
Cumberland Co./Burkesville, 270-433-2121
Russell Co./Headquarters, 270-343-3131
877-343-3131 (long distance toll-free)
Taylor Co./Campbellsville, 877-343-3131
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