DUOBroadband.com website displayed on different device screens.

This week DUO Broadband launched its redesigned website. The new site has an updated look, but longtime users should find it familiar and easy to navigate.

“We wanted to be sure our customers wouldn’t have difficulty getting used to a new design, so the menu matches pretty closely to our previous site,” said Eric West, Director of Marketing at DUO Broadband. “In fact, it should be easier to use. The main reason for the new look was to make it easier for business customers to access the information and services pertinent to their needs.”

The home page of the website gives visitors a choice of whether to view business or residential offerings. DUO Broadband provides a number of products and services geared toward business customers, including a complete evaluation of network and system needs for any size business.

“DUO Broadband is moving into new markets, areas where the ‘DUO’ name is not as well known. Our website is our opportunity to tell the story of what we do and the services we offer,” said West. “We need to tell that story as clearly and concisely as possible, and there’s a lot to tell. We feel this latest version of the website does it very well.” The site makes accessing new or expanded services easier than ever with simple online forms. This allows DUO Customer Service Representatives to prepare the most appropriate options and pricing to fit a customer’s needs. 

DUO Broadband customers are using the website more than ever, and traffic has noticeably increased over recent months. 

“The new reality of social distancing has made our website more important than ever,” said Tom Preston, DUO Broadband CEO. “If customers can get the information about services from our website instead of coming into one of our retail locations, that’s helpful to them, to us, and our community overall.”

Links to customer email and account portals (where bills can be paid online) are accessible at the top of every page. Live chat support (another very popular feature) is now easier to access, as well as DUO’s Lake Cumberland webcam.

The new website is also updated for tighter security and better web performance. The URL is the same as before: DUOBroadband.com, however, some internal pages will have new addresses and any bookmarked pages may need to be updated.

DUO Broadband continues to monitor the current Coronavirus (COVID-19) outbreak. Our priority is the health of our employees, customers, and our community. However, we know the broadband and phone services we provide remain critical for students, businesses, health care, and other applications in the days ahead. We take very seriously the continuity of business operations, so our network is stable and available all the time. We will continue to prepare for the impacts of COVID-19 and we will continue to actively review and update our business plan to address the ever-changing nature of this situation. We are considering all options to help maintain operations and provide uninterrupted service to customers.

We are implementing new policies for our staff and our operations to continue to provide service without interruptions to the best of our ability.

EFFECTIVE MONDAY, MARCH 23 - LOBBIES ARE CLOSED, DRIVE-THRU REMAINS OPEN!

Alternatives to Visiting Our Customer Service Center

  1. The drive-thru is open at our Jamestown and Columbia locations during normal business hours. We are also still taking calls on our business lines 270-343-3131 in Russell County, 270-378-4141 in Adair County, 270-433-2121 in Cumberland County, or toll-free 877-343-3131.  However, our lobbies are closed to customer traffic.
  2. You can use our webpage at https://www.duobroadband.com for many items including visiting the My Account Care page to register for free online bill pay.
  3. Bills can be paid by mail to DUO Broadband, P.O. Box 80, Jamestown, KY 42629.
  4. Billing inquiries and Bills can be paid by phone using Visa, Mastercard, Discover, American Express, or Check by calling the above numbers during normal business hours.
  5. You can reach customer service by calling the above numbers during normal business hours.
  6. During normal business hours, you can chat with a customer service rep at https://messenger.providesupport.com/messenger/1v6rei6tma9tc11xuiej9tppp9.html
  7. You can email customer service at duo@duobroadband.com
  8. Follow our Facebook page for the quickest way to monitor news and changes.

Technical Support for Your Internet Services

Our help desk remains open 24 hours a day and 7 days a week. Call 270-343-3131 in Russell County, 270-378-4141 in Adair County, or 270-433-2121 in Cumberland County or email help@blue.net. You can also chat with technical support at https://chat.blue.net/forms/chat_partner.php?source=Duo

We Will Continue to Work Troubles, Installs and Provide Other Services at Your Homes and Businesses

We are taking other measures based on the advice of the CDC, and other experts, to try and keep our facilities free of the virus and protect our employees and customers.

We will update you if our policies change. We do appreciate your patience during this time. DUO Broadband exists to serve the needs of our customers and improve your quality of life. We will do our absolute best to meet your needs in the days ahead.

For information about COVID-19, visit the CDC website at https://www.cdc.gov/coronavirus/2019-ncov/index.html

IoT abstract graphic illustrating a network.

By now you’ve heard something about IoT or the  “Internet of things.” If you’re like many of us, you may have dismissed it as something that doesn’t relate to you, or that it’s for people who know a lot about technology. But IoT technology has become surprisingly common in many households.

IoT Defined

So what exactly is IoT? Basically, the term “Internet of things”, or IoT is referring to anything that’s connected to the internet. The term is mainly used for devices that you wouldn’t normally expect to be connected to the internet, like a lightbulb for instance. While IoT devices can be controlled and/or programmed by using your smartphone or computer, your smartphone and computer themselves are not considered IoT devices.

EFFECTIVE NOVEMBER 4, 2019 –  DUO Broadband is pleased to give our voice customers FREE statewide calling. As of November 4 area codes 859 and 502 will be included in the FREE calling area. Be sure to reprogram devices, security systems and fax machines to remove the "1" when dialing numbers in the 502 and 859 area codes.

gigaspire web news type

DUO Broadband is excited to introduce the GigaSpire BLAST – a next-generation managed wireless mesh network router. With the latest advancements in WiFi technology, the BLAST combines blazing fast speeds with whole-home coverage to give you an unrivaled online experience. Whether you're streaming HD video on multiple devices, uploading large files, or gaming online with friends, the GigaSpire BLAST can handle it all!

The GigaSpire makes it easy to set up and manage home networks – including managing devices and guest access. It provides seamless coverage and extended range, allowing you to enjoy connectivity all over your house and yard. Plus, you can connect more devices simultaneously, which means everyone can stream at the same time! 

In addition to top of the line hardware, the GigaSpire BLAST offers simple, robust controls you can even manage from your smartphone! Just search the app store for "Calix Smart Home".

Learn more and sign up today!

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Thanks to all who helped make this year's Annual Meeting a success!

Our annual meeting was held Tuesday evening at the Russell County High School gym, and as in years past we had another great crowd. Over 340 members registered with over 425 in total attendance.

After registration, we meet in the gym for a quick business meeting where Mr. Tom Preston, Executive VP/CEO, gave an update on the cooperative's very strong operational status with the new name - DUO Broadband - and the same great company with the same great employees to serve you. Refreshments were available and door prizes were given out to 13 lucky members.

NEW CUSTOMER SURVEY

Help us improve customer service.